Corporate Research

Guest Satisfaction: More Complicated Than You’d Think

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About this presentation

Some questions can seem unanalyzable until you’re forced to find the right solution. In a series of failed experiments, we worked through multicollinearity, low sample sizes, and confounding seasonal effects to solve a core problem: what drives guest satisfaction at a theme park? Learn about our journey to a viable analysis, including the methodologies we combined and how we overcame these data challenges.

Laura Dulude
Universal Destinations & Experiences
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